For Hong Kong Delivery:
We offer free shipping to Hong Kong for orders over HKD 800.
For orders below HKD 800, there is a delivery cost of HKD 40.
Alternatively, you can opt for SF Express Collect Service and pay the delivery fee at the store or locker, or directly to the delivery agent at checkout. Free in-store pickup is also available at our local shop in Tsim Sha Tsui (Shop B231A, K11 MUSEA), with orders typically ready for pickup on the same day of purchase except for pre-order items.
*Free shipping is not applicable to certain items. Please check product page for delivery and shipping information. You can also email us at email@example.com for a quotation or special arrangement.
Self-pickup is available at K11 MUSEA Store with no additional charges.
#Offer does not include certain surcharges, remote surcharges and handling fees.
We offer FREE* shipping to Macao SAR for any purchase over HKD 800. For orders below HKD 800, a delivery cost of HKD 65 is applicable. Your order will be sent by SF Express.
*Free Shipping is not applicable to Bikes, Scooters, Bike & Scooter Accessories, furniture and Large items. Please email (firstname.lastname@example.org) us for a quotation and special arrangement.
For Rest of World Delivery:
International shipping costs are charged flat rate and it will be calculated automatically at the checkout page when the destination is selected.
Please email email@example.com us for countries that are not listed on our site.
Your order will be sent by Hong Kong Post or other equivalent courier with tracking service, please see below for the estimated delivery time. We can also arrange express delivery, please email us for shipping quotation.
Duties and taxes are determined by the customs within the destination country. Any applicable customs or import duties will be assessed upon delivery based on the value of the order, to be paid by the recipient of the shipment. Customs policies vary by country. You may want to contact your local customs office for further information.
We do our best to offer you the most economic rates available and keep it up to date. The rates on our site are discounted rates from actual shipping rates that we may pay the courier based on the volume and weight of your order. However, international shipping rates can be volatile and there may be circumstances where we are not able to honour the rates offered at the time of your checkout. In these rare cases, we’ll email you and inform you of additional costs necessary to fulfil your order. Please be assured we’ll do our best to honour the rates regardless of the higher price we actually pay, however there are times where the shortfall is too much that this may not be possible.
- Hong Kong: 2-3 working days (except for pre-order items)
- Asia Pacific: 3-7 working days**
- Rest of the world: 5-14 working days**
**Please be aware that these are estimated delivery times based on normal situation. Delays in customs can also increase the delivery time.
Products with available stock have a preparation time of 1-2 days. The actual shipping time depends on the store's updated logistics settings. Please note that 'pre-order items' may appear as 'available stock' on the product page. The actual pick-up time should be based on the information provided on the product page and the pick-up notification from the store. Products ordered together will be shipped together with the pre-ordered items. If you need to arrange early shipping for non-pre-ordered products, please contact us (WhatsApp/Phone: 56042173) or you can pick them up at the K11 MUSEA store. Thank you for your understanding!