Member Registration
Register for free as a member of the Mr. Poco Online Store.
As a member, you can go to “Account” at any time to view or update your personal information, send messages, check orders and track products, making your shopping experience smoother and more convenient.
Click the “New User Registration” button in the menu at the top right of the website to register for free (you may register directly or via Facebook login).
Website Browsing Tips
“Back-to-School” – ergonomic school bags and school supplies
“Eco Tableware” – lunch boxes, water bottles, cutlery
“Essentials” – everyday outing and learning items
“Personalization” – personalized / name-printing products
“Promotions” – selected promotional items
“Search Bar” – use the search function to quickly find products
Website Language
At the top of the page, you can choose between English / Traditional Chinese.
Price and Currency Display
The website supports multiple currency displays for overseas customers to reference prices.
The actual settlement currency and amount are based on what is shown on the checkout page.
Some promotions or offers may only apply to specific regions or currencies. Please refer to the details stated on each promotion page.
View Product Details
On each product page, you can view:
- Size, volume, material, and recommended height / age
- Usage tips, design details or brand introduction
- Whether it is “In Stock” or “Pre-order”, and the estimated shipping time
We recommend reading the product description carefully before placing an order. If you have any questions, please contact us first.
Payment Methods
- Bank Transfer
- FPS
- PayMe
- Octopus
- Credit Card (Visa, MasterCard, American Express)
- Alipay (HK)
- Google Pay
- Apple Pay
- X Pay (Buy Now, Pay Later – interest-free in 3 instalments)
X Pay – Buy Now, Pay LaterX Pay allows you to enjoy interest-free instalment payments in 3 parts. You do not need to pay the full amount at once – just pay one-third of the price today and enjoy flexible, interest-free instalments!Your payment will be automatically split into instalments at checkout, making shopping easier.Newly registered X Pay users can enjoy an extra HK$50 discount (with a minimum spend of HK$100).
How to use:
- Download the X Wallet App
- Register with your Hong Kong mobile number and email address
- Activate X Pay (existing users can skip this step)
- Scan the X Pay QR code to pay
- After payment is completed, please take a screenshot and upload it to us directly on the website, or send it to us by email or WhatsApp. Our contact details are listed below.
- Once payment is confirmed, we will arrange the goods accordingly.
Delivery Methods
For Hong Kong Orders:
- SF Smart Locker pick-up
- Home / Office delivery
- Home / Office delivery – SF Express (freight collect)
- OK Convenience Store pick-up (via SF Express)
- Merchant logistics (5–7 days) – only for designated bulky items or furniture
For International Orders:
- SF Express – Macau
- SF Express – International
Online Shopping Flow
Step 1: My Cart
After selecting your favourite items, click “Add to Cart”. You can click the cart icon at the top right at any time to view, remove or increase / decrease the quantity of items.
Step 2: Review Order Details
On the “My Cart” page, check the product name, style, quantity, price and promo code. If needed, you can go back to the product page to make changes.
Step 3: Submit Order
Click “Checkout” and fill in:
- Recipient’s name
- Contact phone number
- Delivery address
- Delivery method
- Payment method
- If you have a promo code or referral code, you may enter and apply it in the designated box before checkout.
After confirming that all information is correct, click “Proceed to Checkout”.
Step 4: Go to Checkout and Fill in Details
Follow the instructions on the checkout page to enter:
- Recipient's name
- Recipient's phone number
You may choose to log in to your account or check out as a guest.
Members can go to “Account” at any time to view or update personal information, send messages, check orders and track products, making the shopping experience smoother and more convenient.
After confirming everything is correct, click “Submit Order”.
Step 5: Staff Confirmation & Payment
Once the website successfully receives your payment, the system will automatically send an order confirmation email / message, including the order number and order details. Our staff will review the order and payment. If any additional information or special arrangement is needed, we will contact you via email or WhatsApp.
If you need to make changes, please contact us as soon as possible. We will do our best to assist, depending on the order processing status.
Once the order has entered the packing / dispatch process or has been handed over to the logistics company, it may no longer be possible to modify or cancel it. Thank you for your understanding.
Step 6: Delivery / Pick-up
After the order is confirmed and successfully arranged for shipment, you will receive a logistics notification or tracking number. Please follow the instructions to receive the parcel or pick it up at the designated location.
Step 7: Order Completed
After receiving the goods, please first check the quantity and condition of the items.
If you have any questions about the products, please contact us within the specified period.
Step 8: Complete a Product Review for Warranty Upgrade & Rewards
After you have received and tried the product, you are welcome to log in to your account and go to “Order History” or the product page to rate and review the item.
Successful submission of a review may give you the chance to receive extra rewards / e-coupons, or take part in warranty upgrade promotions for designated brands (details are subject to the latest campaigns and terms on our website).
Important Notes
- Pre-order items will be shipped according to the estimated schedule shown on the product page. Please refer to the Shipping Policy on this website.
- For details on shipping fees, delivery time and return / exchange arrangements, please refer to the Shipping Policy and Return & Exchange Policy on this website.
Privacy & Payment Security
- The personal data you enter on this website (such as name, phone number, address and email) will only be used for order processing, logistics, and after-sales service. For details, please refer to our Privacy Policy.
- Payments are processed via recognized third-party payment platforms. Mr. Poco does not store your full credit card information. You can shop with peace of mind.
Personalized Name-Printing Products
- Please double-check the spelling and options before making payment. Once an order for personalized items is confirmed, it usually cannot be changed or cancelled. Product issues will be handled according to our Return & Exchange Policy.
- Orders containing personalized and / or pre-order items generally have less flexibility for cancellation. Please consider carefully before placing your order.
Contact Us
If you have any questions, you are welcome to contact us:
- Phone / WhatsApp: +852 5604 2173
- Email: eshop@mrpoco.com
We will do our best to assist you, so that you and your little ones can get ready for the new school year with peace of mind and joy. 💛
