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June Promo: Frii of Norway, Seven School Bags 15% off (Promo code: 2025BTS15)

Free shipping: HK orders over $400 / Macau orders over $800

Pay HK$400+ via FPS or bank transfer and get a free Octopus Card Holder (random)

June Promo: Frii of Norway, Seven School Bags 15% off (Promo code: 2025BTS15)

Free shipping: HK orders over $400 / Macau orders over $800

Pay HK$400+ via FPS or bank transfer and get a free Octopus Card Holder (random)

June Promo: Frii of Norway, Seven School Bags 15% off (Promo code: 2025BTS15)

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Return Policy

To ensure a worry-free shopping experience, we offer a 7-day return and exchange service (based on the courier delivery record). Please read the following terms and conditions carefully before submitting a request.


Eligibility

To request a return or exchange, please contact us within 7 days of receiving your order via:

Email: eshop@mrpoco.com
WhatsApp: wa.me/85256042173

When contacting us, please provide the following information:

  • Order number

  • Photos of the item (especially if there are defects)

  • Reason for return or exchange


Exchange Policy

  • Exchanges are only available for items that are currently in stock (such as size or color). All exchanges must be confirmed by us first.

  • Items must be in brand new, unused condition with all original packaging, tags, boxes, etc.

  • Shoes should only be tried on over a clean carpet or soft surface, and must show no visible signs of wear.

  • Items with damaged or missing original packaging cannot be accepted for exchange.


Items Not Eligible for Return or Exchange
We are unable to accept returns or exchanges for the following:

  • Sale, clearance, or discounted items

  • Pre-order, personalized, or custom-made products

  • Items that have been used, washed, or returned with incomplete packaging

  • Items without their original branded packaging or damaged packaging


Refund Policy (For Non-Quality Issues)
If you would like to return an item due to personal reasons (e.g., incorrect size, change of mind), we can arrange a refund. The refund process depends on the payment method used:


Payment by Bank Transfer or FPS

  • No handling fee will be charged

  • Refunds will be issued by cheque or bank transfer

  • Processing time: approximately 7–14 working days

Payment by Credit Card or Other Digital Payments
  • A handling fee of HK$50 or 5% of the total order amount (whichever is higher) will be deducted

  • Alternatively, you may choose to receive the full amount as store credit, and the handling fee will be waived

  • Refunds will be issued back to your credit card or via bank transfer

  • Processing time: approximately 7–14 working days


Return Shipping

  • All return and exchange shipping costs are the responsibility of the customer

  • Please use a trackable shipping method with signature upon delivery, and ensure the item is properly packaged

  • We are not responsible for any damage during return shipping


Important Notes

  • Please do not return items without contacting us first, as we may not be able to process your request

  • The return address is different from the shipping label address; we will provide the correct return address after contact

  • Original shipping fees are non-refundable

  • All returned items will be inspected upon arrival. If they do not meet the return/exchange requirements, we reserve the right to reject the request


Kidspot International Limited reserves the right to make the final decision on all return, exchange, and refund requests.